Refund policy

30-Day Money-Back Guarantee

We want you to love your Elora™ Mini Cordless Styling Brush as much as we do. Every order is backed by our 30-Day Money-Back Guarantee from the date your package is delivered.

Eligibility for Returns & Exchanges

• You may request a return or exchange within 30 calendar days of receiving your order.
• Items should include the original styling brush and USB-C charging cable.
• If your item arrives damaged, defective, or won't hold a charge, we will send a free replacement or issue a full 100% refund immediately—at zero cost to you.

How to Start a Return

To initiate a return, replacement, or refund, simply email our customer care team at danialelias234@gmail.com with your order number and a brief note describing your request. Our team responds within 24 hours with step-by-step instructions.

Refund Processing

Once your return or refund request is approved, your refund is automatically issued back to your original payment method within 3–5 business days.

Order Cancellations

If you need to cancel or update your shipping address, please email danialelias234@gmail.com within 12 hours of placing your order so we can update it before dispatch.